Pre-Order Policy

Last Updated February, 19, 2023

Thank you for choosing Helax Premium Fightwear for your purchase. As a small business, we take pride in creating each product to order, tailored specifically for you. Please be aware that all orders are considered pre-orders, as we begin manufacturing once your order is placed.

Our estimated manufacturing and shipping time for your order is between 6-10 weeks, although please note that this is an estimate and not a guaranteed timeframe. We will keep you updated regularly on the progress of your order. Thank you for your understanding and support of our small business.


PAYMENTS

Payment for your pre-order will be collected in full at the time the order is placed. This ensures that we can begin the manufacturing process as soon as possible. If for any reason we are unable to fulfill your order, we will issue a full refund.

CANCELLATION

You may cancel your pre-order for a full refund at any time before the manufacturing process has begun. Once the manufacturing process has started, we are unable to cancel your order or issue a refund.

SHIPPING

Once your order is manufactured, we will ship it to you as soon as possible. We will provide you with a shipping notification and tracking number once your order has been shipped. Please note that shipping times may vary based on your location.

Please refer to our Shipping and Delivery Policy for more information.


EXCHANGES

Please note that due to the made-to-order nature of our products, we are unable to process exchanges if you realize you have ordered the incorrect item after your order has been manufactured and shipped. In this case, we would need to issue a refund, and you would need to place a new order with the correct item.

To avoid any inconvenience, we kindly ask that you carefully review your order before submitting it to ensure that you have selected the correct item, size, and color. If you have any doubts or questions, please do not hesitate to contact us before placing your order, and we will be happy to assist you in selecting the right item.

Please refer to our Return Policy for more information.

CONACT US

If you have any questions or comments please contact us at: admin@helax.com.au